At VPS Estate ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website vpsestates.com and related services.

---

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password, and user role (Customer, Agent, Partner, Builder)
• Verification Documents: Aadhar card, PAN card, RERA certificate, profile photo (for agent/builder verification)
• Property Listings: Property details, photos, pricing, address, and amenities
• Communication: Messages exchanged with other users, inquiries, site visit requests, reviews
• Payment Information: Subscription plan details, transaction IDs, and payment gateway responses
• Documents: Agreements, receipts, and other files you upload to your document vault

1.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, links clicked, search queries
• Cookies: Session cookies, authentication cookies, preference cookies
• Location Data: Approximate location based on IP address

2. How We Use Your Information

• To create and manage your account
• To verify your identity and prevent fraud
• To display property listings and connect buyers with agents
• To process subscription payments via PayU and other gateways
• To send notifications about inquiries, leads, bookings, and payments
• To improve our platform through analytics and user feedback
• To comply with legal obligations including MahaRERA requirements
• To send marketing communications (with your consent)
• To resolve disputes between users

3. Legal Basis for Processing

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we process your data based on:

• Contractual Necessity: To provide services you requested
• Legal Compliance: RERA, GST, and other statutory requirements
• Legitimate Interest: Fraud prevention, platform security
• Consent: For marketing communications and optional features

4. When We Share Your Information

We do not sell your personal information. We share it only in the following cases:

4.1 With Other Users

• Buyers: Your inquiry details are shared with the property owner/agent
• Agents: Your contact details are shared with buyers who inquire
• Note: We never share your full phone number publicly — only registered users see it after inquiry

4.2 With Service Providers

• Mailgun: For sending transactional emails
• PayU: For processing subscription payments
• Cloud Hosting: For storing data securely on servers
• Google Analytics: For understanding user behavior (anonymized)

4.3 For Legal Reasons

• To comply with court orders, RERA inquiries, or government requests
• To enforce our Terms & Conditions
• To protect the rights, property, or safety of VPS Estate, our users, or the public

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Bcrypt password hashing
• Regular security audits and updates
• Access controls and authentication
• Secure file storage with restricted access
• Rate limiting to prevent abuse

6. Data Retention

• Active Accounts: Retained as long as your account is active
• Deleted Accounts: Data retained for 90 days, then permanently deleted
• Financial Records: Retained for 7 years as required by Indian tax laws
• Legal Disputes: Retained until resolution
• MahaRERA Records: Retained as per RERA regulations (typically 5 years)

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update incorrect information in your account settings
• Delete: Request deletion of your account and data
• Withdraw Consent: Opt out of marketing communications
• Portability: Export your data in a machine-readable format
• Complain: Contact our Grievance Officer for concerns

To exercise any right, email us at [email protected]

8. Cookies & Tracking

We use cookies for:

• Essential Cookies: Login sessions, security tokens
• Functional Cookies: Remember your preferences (language, city)
• Analytics Cookies: Understand usage patterns

You can disable cookies in your browser, but some features may not work properly.

9. Third-Party Websites

Our platform may contain links to third-party websites (payment gateways, social media, Google Maps). We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Users

VPS Estate operates within India. If you access our services from outside India, please note that your data will be transferred to and processed on servers located in India. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our platform. Continued use after changes means you accept the updated policy.

13. Grievance Officer

In accordance with IT Rules, 2011:

Response time: Within 30 days of receiving your complaint.

14. Contact Us

For any privacy-related questions, contact us at:

---